BARBECUE AREA

The BBQ area is open for use between 8 am to 9 pm daily.

Sansara’s Barbecue area is open for any Resident or Hotel Guest to book. Please contact Reception to book the day and time you would like to use the Barbecue area. To avoid disappointment please book in advance to check the availability.

Only Residents and Hotel Guests are permitted to book the Barbecue area and reservation is on a first-come, first served basis; reservations are non-transferable. Payment of the booking fee shall be made upon booking (please see below).

Sansara provides the Barbecue area “ready to use” including thongs, a brush, a cutting board, trays, kitchen knife, dinner plates and cutlery for up to 8 people. We will unlock the cupboards at your chosen time to give you access to all equipment. The Residents brings their own food, cooking oil and spices, etc.

Sansara will clean the Barbecue grill as well as the working space and sink after your usage. To cover work and chemicals expenses we ask you to pay a fee of THB 350 + 7% VAT payable at the time of booking.

In order to prevent nuisances and disputes and to allow the fair use of the Barbecue area for all to enjoy, please respect the following:

• Clean up after use: while Sansara will clean the Barbecue, sink and working space, please take away leftover food and dispose of packaging in the designated bin. All litter and wet refuse must be property sealed in plastic bags and disposed of in the refuse bin provided. Please do not leave food leftover in the bin, Sansara wants to avoid attracting insects, rodents and other animals to the area
• Please maintain a clean appearance; avoid food spills, grease drips etc.
• Please respect the time limitations on the duration of your usage of the Barbecue area established during your time of booking.
• Please be considered to other Residents in our Community by keeping noise, talking etc. at acceptable levels. Any activities which may cause annoyance, disturbance or injury to other users are STRICTLY PROHIBITED in this area. The Management reserves the right to disallow access to any person(s) found to cause annoyance or disturbance to other users.
• Please make sure that power and gas to the Barbecue grill are switched off after use.
• An inspection of the BBQ area will be carried out by the Sansara Team to ensure that the barbeque area is clean and that all its fixtures and fittings, tables, chairs etc. are in good operating condition at the end of the usage. Please report any malfunction or breakage immediately to the Reception Team. Breakage of equipment will be charged at cost to the booker, costs incurred in rectifying any damage shall be borne by the Resident concerned.
• Resident and their Guests must not remove, detach, uninstall or take away any of the equipment or fittings provided in this area.
• The maximum number of people who may use the Barbecue area at any one time is 10. The Resident who made the booking must be present during the time of usage.
• Residents and their guests using the Barbecue area must restrict their activities and any consumption of food and drinks at the Barbecue area only. The swimming pool area(s) are not permitted to be used by the same party.
• Children under the age of 12 must be accompanied and supervised by their parents or adults who shall be responsible for their safe and proper behaviour.
• All Residents and guests shall use the Barbecue area and the Barbecue grill at their own risk. The Management will not be held responsible for any injuries, damages or loss of life, limb or property whatsoever and howsoever caused to or sustained by Residents and their Guests when using the Barbecue area and Barbecue grill.

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COPY MACHINE

Residents requiring the reproduction of materials of a personal nature are able to do so for a small fee through the use of the copier at our Front Desk, please ask our Guest Relations Team for assistance.

• Colour copy is THB 5
• Black and White copy is THB 1

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DAMAGE

Please notify Management promptly regarding any accident or defect of the water pipes, electrical wiring, lights or fittings within the premises.

Please notify Management promptly regarding any accident or defect of any part of the common areas or facilities.

Please do not knowingly use any faulty electrical equipment or appliances which may cause damage to electrical wiring within the premises or common areas.

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DAMAGE TO THE COMMON FACILITIES

You will have to make good at your cost, any damage which may be caused by yourself, your guests or invitees or your pets to any part of the Sansara Community by reason of any act or omission on your part, or that of your guests or invitees.

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DRY-CLEANING

At the Black Mountain resort there is a laundry and dry-cleaning service located at the ground floor in the clubhouse building. Our Reception Team will be happy to assist you.

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ELEVATOR EMERGENCY - APARTMENT BUILDINGS

Each elevator is equipped with an emergency button picturing a red telephone and labelled “Emergency call” located on the panel with the floor selection numbers. In case of an emergency please follow the instruction displayed in the elevator to be connected to our Back Office where a Sansara Team Member will talk to you and take action.

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EXTERNAL APPEARANCE OF YOUR HOME

Please obtain prior written consent from Management for the installation of any blinds, screens, awnings, shades and other similar fittings which are visible from the exterior of the premises. Please comply with the reasonable requirements and standards of the Sansara Management regarding design, quality and appearance of these items.

For apartments, please refrain from hanging towels, clothes or other items from your balcony as it creates an unwanted visual disturbance. Please use a hanging rack and keep items out of plain sight.

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FIRE ALARMS AND EXTINGUISHERS - APARTMENT BUILDINGS

The apartment buildings are equipped with smoke and heat detectors. The smoke detectors and heat detectors are connected to Sansara’s Fire Panel to provide 24-hours monitoring of all alarms. Villas are equipped with the same detectors and are also connected to Sansara’s Fire Panel.

Fire extinguishers are located on each floor of the apartment buildings. Employees of Sansara receive regular fire safety training.

Fire extinguishers are serviced annually by Sansara’s Maintenance Team.

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FIRE DRILLS, REPORTING AND EVACUATION

If a resident discovers a fire in their living unit or any other building on the Sansara grounds, they should go to the nearest fire alarm box located in the hallway of each apartment building and pull the lever and/or dial Reception at “0” if you are able.

In order for residents living in apartments to best prepare themselves for evacuation of the buildings in the event of an emergency, residents should familiarize themselves with the exits and fire alarm pull boxes within the apartment building in which they reside.

After pulling the lever, the resident should immediately go to the nearest exit and leave the building by way of a doorway or stairwell only. (Do not use elevators)

If the alarm sounds, all residents should evacuate their building.

• Don’t wait for someone to tell you to evacuate, leave when the alarm sounds.
• Do not attempt to fight the fire or conduct a rescue of Residents. You should pull the lever of the nearest fire alarm box, evacuate, and let staff/ fire responders take over.
• Close your unit door behind you but do not lock it.
• If you encounter heavy smoke or flames, use an alternate exit.
• If you must exit through an area with smoke, crawl on your hands and knees keeping your head one to two feet from the floor.
• For residents living in apartments, if you cannot exit using the stairway unassisted, you should move to the nearest fire exit stairway and wait for assistance.
• Once you are outside, follow the directions to the Assembly Point and do not go back into the building.
• Stay at the Assembly Point with the group so fire responders know you are out of the building and you can confirm your presence during the Emergency Roll Call.
• If you are unable to exit your apartment or cottage, place towels or clothing around the door to keep smoke out. Dial 02 to notify the Reception tell the Sansara person you are unable to exit. Stay by the window to signal the fire department with a flashlight or white cloth.

If an alarm is sounded, Sansara Team is responsible for verifying the alarm and will silence the alarm if there is no fire. It should be noted that the alarm will continue to ring until staff verifies that there is not a fire.

If there is an actual fire, the alarm would continue to sound and Sansara Team and the local fire company would be on-site to assist in evacuation.

ELEVATORS MUST NEVER BE USED DURING A FIRE IN ORDER TO PREVENT THE POSSIBILITY OF AN INDIVIDUAL BEING TRAPPED IN THE ELEVATOR.

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FIRE HAZARDS

Do not store any items in your oven as they may ignite when the oven is turned on.

Please don’t leave any kitchen appliances or your cook top on while you are not present in your apartment or villa

Please clean your washing machine’s dryer lint trap on a regular basis in order to remove a potential fire hazard.

Potential Extension Cord Fire: overloaded extension cords, bad connections and other careless use of electrical devices can melt wire insulation, can ignite nearby combustibles and cause a fire. If extension bars are being used, the total amps should not exceed the limit specified (this is usually 10-13amps).

Please monitor the heat when you cook: pay close attention and turn off the burner if you see smoke or grease starting to boil while frying or cooking food.

It is a fire hazard to have a dirty cook top or oven while you cook: if your stove or oven is covered with grease and other flammable grime, a small kitchen fire can get out of hand quickly; please clean and clear your oven as well as the area around the stove before turning on the heat.

Household wiring: it is easy to overlook potential fire hazards that you can't immediately see, so it’s vital that household wiring is checked for signs of wear and tear, such as checking plugs and sockets for signs of damage.

Electrical products: adaptor plugs and other household electrical products should always be purchased from reputable sources, to avoid sub-standard – and potentially dangerous – electrical parts.

Glassware: most of us don’t think twice about placing glass ornaments or a vase on a windowsill, but it’s important to be aware that this can be a fire risk if your window is a sun trap. Glassware can cause a magnifying effect on a particularly sunny day and if the sun’s rays become focused on a patch of carpet or curtains, this can cause a fire. 

Dust: if dust builds up near electrical sockets it can ignite and cause a fire, so the area around them should be vacuumed regularly. 

Fairy lights: as pretty as they are to come home to, fairy lights should be turned off when leaving the house as they can be a fire risk. 

Cluttered kitchens: household fires often occur in the kitchen, usually started in a moment of distraction whilst cooking or by faulty electrical appliances. Cluttered kitchens are another hazard to be aware of, particularly when tea towels and other flammable items are left too close to the hob. 

Toaster crumbs: a build-up of crumbs in the toaster not only creates a lot of smoke (and sets the smoke alarm off every time you try to make breakfast), but they can easily spark and cause a kitchen fire. 

Deep fat frying: those Residents who like fried foods should invest in an electric deep-fat fryer with a thermostat, as a pan full of spitting, hot oil is not only dangerous to be around, but if it overheats it can easily cause a fire. Sansara recommends purchasing a hot-air fryer as a better alternative to deep=fat frying.
Hair styling tools: forgetting to unplug your hair straighteners and other styling tools when you’re in a rush can result in a blaze quicker than you might think. They should always be unplugged after use and stored. 

Cluttered cupboards: hoarding is a major fire risk so it is safer to keep things tidy.

Clothing and other combustible materials can ignite when in too close contact with an exposed, hot light bulb.

Candles: please refrain from using candles inside your apartment or villa as they are a big fires risk and have caused serious calamities. If you still want to use them please only use them on your balcony and be very attentive to them.

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GARDENING AND LANDSCAPING

Sansara takes care of your villa garden which is covered under the Maintenance Fee you pay. Here are a few things to keep in mind, if you require any assistance please contact our Guest Relations Team at the Reception area.

Please do not prune or remove plants or take cuttings or pick flowers from the common areas without Management’s consent. If you would like to assist with gardening such as watering or weeding any part of the common area near your premises, you are welcome to do so after informing the Management. You must not use any part of the common area as your own garden without Management’s consent. If Management grants consent, you must keep the area in a presentable condition until such time as you advise Management that you are no longer able or willing to assist with the garden maintenance.

Please ensure that any plants, pots, statues, water features or containers on a balcony, patio or terrace are acceptable to Management and are kept in a presentable condition, and that nothing is planted which may cause an allergic reaction.

Please do not ringbark, cutdown, remove, injure or destroy and trees, shrubs or plants in the community.

It is not permitted to grow any vines or creepers on any tree which is likely to cause damage.

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GOLF CARTS

The use of golf carts is permitted on the Sansara Community grounds but there are some guidelines that must be followed.

Golf carts must include the following safety features in order to be used on site:

1. A governor, installed by the manufacturer, to be below the maximum speed of 20 mph.
2. Rear view mirrors
3. Turn indicator signals
4. Back up beepers
5. Headlights
6. Brake lights
7. Horn

Owners must also have the following:

1. A valid driver’s license
2. Proof of current liability insurance

Golf carts must be operated on the Sansara Community roadways. They are not to be operated on sidewalks, walkways or in the grass. Headlights and taillights should be on at all times during operation.

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GYM

The Gymnasium is intended for the exclusive use of Residents and in-house guests of Sansara. Registered visitor staying overnight with a Resident are allowed to access and to use the Gym.

Please come down to the Reception area before using the gym; a Guest Relations Team Member will turn on the fans, aircon, lights etc. and will give you a brief introduction to the use of our Technogym equipment.

In case you would like to use the TV screens in the Gym while exercising, please bring your own Bluetooth headset, our Guest Relations Team will explain you how to get connected.

Opening Hours:

• The Gymnasium opens daily at 7 am and closes at 7 pm.
• Sansara reserves the right to organize yoga classes and fitness activities in the second area of the Gym from time to time.
• Sansara may close the Gym temporarily for the arrangement of maintenance or cleaning without prior notice.

Dress Code:

• All users should wear appropriate apparel and footwear to the Gym.

Access to Gym:

• The Gym is for the use of persons of the age of 16 or above only.
• Persons under 16 years of age must be accompanied by an adult to use the gym.
• Presence in the Fitness area is limited to Residents and Hotel Guests using the equipment. People who are not making use of the gym are not allowed in the area, for safety reasons

General Rules and Regulations:

• Persons using the equipment in the Gym are responsible for their own safety. They are advised to seek advice and assistance from our Guest Relations Team on the use of the Gym equipment if necessary.
• Smoking, eating and drinking (except water) is prohibited in the Gym at all times.
• For the safety of all users, please refrain from preventing or interfering others’ use of the equipment in the Gym.
• For the benefit of all, it is requested that you return equipment to the corresponding place when finished.
• Private coaching, assessments and other related activities are not allowed in the Gym without prior authorization from Sansara Management.
• Please mute mobile phones while in Gym.
• Please do not speak loudly inside the Gym.
• The use of a personal towel is required in order to avoid possible contagions and the deterioration of the machines.
• In case of any complaints on using the Gym equipment or equipment breakdown, we request that you immediately contact the Front Desk for assistance.
• Please handle the equipment in the Gym with care. Users are responsible for any damages to the facilities or equipment.
• Sansara Management will take no responsibility for the loss, theft or damage of belongings brought into the Gym by users.
• All users are required to follow the instructions of the Sansara Team.
• Sansara reserves the right to amend these rules and regulations without prior notice.
• Sansara Management will not be responsible for any loss, injury or death of anyone using the facility.
• Failure to comply with the above rules may result in loss of Gym privileges.

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HEALTH RELATED EMERGENCY

In the event an emergency situation arises which requires medical attention, the resident should activate the Emergency Call on their Life Guard unit. Alternatively, he or she can contact our Front Desk to get assistance. If you are concerned that you may not be able to get to your Life Guard unit, Sansara can order a pendant that you can carry with you, or install an emergency call button in your bathrooms. You can find out more information by contacting our Guest Relations Team.

We encourage each resident to enrol in an International Health Insurance policy and share your details with our Guest Relations Team. That information will be kept in your personal file so that we have all information ready at hand in the event of an emergency.

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HOUSEKEEPING SERVICES

Housekeeping services are charged at THB 250 per hour of work. The duration of cleaning depends on the size of your unit.

Housekeeping tasks and work rosters are scheduled per week, so please book a week in advance. If the booking comes later than 1 week in advance, your requested day and time for Housekeeping services will be subject to staff availability.

Housekeeping services are provided on a user-pays basis. Definitions of the normal services provided are listed below. Please keep in mind housekeepers do not have control of personal items and do not move pictures, knickknacks, memorabilia, cosmetics, etc.

• The housekeeper will dust using a micro fibre duster or vacuum. The housekeeper will dust door transom, doors, exposed baseboards, window sills that are clear, refrigerator tops that are clear, cupboard fronts, vents, around lights and other cleared surfaces. They will also clean exposed surfaces of your washer/dryer.
• Kitchen- Housekeeper will clean and dry the sink and the cleared countertops. They will spot clean exposed surfaces of appliances (stove, refrigerator, dishwasher). Cabinet fronts will be spot cleaned and floor will be damp mopped.
• Bathroom – Housekeeper will clean and dry sink, fixtures and vanity mirror. Cleared vanity countertop, shower and door will be cleaned. The toilet will be cleaned and sanitized. The Housekeeper will spot clean the exposed vanity front and exposed baseboard. Floor will be damp mopped.
• Bedroom, living area and hallway – All open areas will be vacuumed. Small easily moved items such as ottoman and dining room chairs will be moved. Heavy furniture and decorative items will not be moved.

Within a reasonable period of time of the resident’s occupancy anniversary date, the Housekeeping Dept. will conduct an annual cleaning of each resident’s apartment. Annual cleaning will consist of the above services and the additional services listed below.

• Kitchen - Housekeeper will pull refrigerator forward to clean under/behind. Top of refrigerator must be clear. Washer/dryer will be tilted to clean underneath and behind.
• Bathroom – Housekeeper will wash vents and light fixtures in place.
• Bedroom and living areas – Housekeeper will wash windows inside and out and inspect and wash window screens. High windows that do not tilt may be cleaned by an outside service. Window sheers will be washed and re-hung. Vents and returns will be washed in place. Housekeeping staff will move and clean behind furniture not normally moved such as couches. Large items will not be moved.

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ILLNESS OR ACCIDENT

Please notify Sansara Management in case you, or your guests, invitees or any occupier of your home contract any illness or infectious disease, and/or any serious accident or incident which occurs within your home or in any of the Common Facilities of which you are aware.

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INDOOR AND OUTDOOR FURNISHINGS

We encourage residents to tastefully furnish their balcony, terrace, or villa terrace. For the convenience of all residents and in order to maintain an aesthetically attractive Community for many years to come, we have established the following guidelines:

1. Planter boxes may be placed on the floor of apartments’ terraces and should be secured to avoid any damage to units that may be located below. Residents living on the second, third or fourth  floor should take extra care in avoiding over watering of outdoor plants and flower boxes, in order to avoid any inconvenience to their neighbours in the apartments below.
2. Outdoor decorations and garden borders should be limited to no more than two decorations per unit.
3. Residents living in the villas may display holiday decorations throughout the holiday season; however, any decorations that are planned for placement on trees or shrubs should be reviewed by the Sansara Management to assure there is no damage to the trees and plants. All holiday decorations should be removed no later than two weeks after the particular holiday.
4. In apartment buildings, residents may display decorations on the outside of their apartment entrance door, but not protruding into the corridor or hallway. All decorations in common areas such as lounge areas will be provided by Sansara. Residents may not place their personal decorations in common areas which includes lobbies and lounges.
5. Artificial trees and wreaths are recommended indoor decoration during the Holiday Season. Please only use safety-approved lights. If in doubt, please contact our Front Desk for assistance.
6. Sansara management will review all requests for screens, shades, awnings or landscape lighting at the villas. These additions would only be approved providing the residents of the aforementioned units agree to incur the cost for these additions. Requests of this type should be submitted by email to Sansara Management.
7. When placing noise-making ornaments, such as wind chimes, consideration should always be given to one's neighbours.
8. Clothing or any other items such as blankets, towels, or sheets may not be hung from the balconies, terraces or porch areas in order to maintain the aesthetics of the Community.
9. Barbecue and gas grills may not be used on the porches, balconies, terraces, common areas, or in the general vicinity of the apartment buildings to avoid excessive smoke entering neighbouring units. Sansara has a dedicated Barbeque area that can be booked at our Front Desk. Please book early to avoid disappointment.

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INTERNET SERVICES

NEEDS SOME TECH DETAIL SUCH AS SPEED ETC.

You will be billed on your Residents’ account monthly for your Internet Fee at THB 1,000 + 7% VAT.

If you have any problems with your Internet service please contact Sansara’s Reception Team.

There are many common spaces across the Sansara Community that have Wi-Fi, please ask our Reception Team for assistance.

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INVOICE PAYMENT

Each month residents receive a monthly invoice which includes the following:

• the monthly charges for water and electricity corresponding to the individual meters of the unit which the resident occupies
• food and beverage bills signed to your account at Sansara Pool Bar
• charges for any additional services which the resident has selected during the past month

You can check your outstanding balance and bill details by asking our Reception Team at the Front Desk

The monthly invoice will be sent to the Resident in the first week of each month and must be paid to Sansara within 7 days.

Please refer any problems or questions about the Maintenance Fee or utilities payment to the Reception Team at the Front Desk or by dialing “0” from your IP phone in your unit.

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LOST AND FOUND

Residents who have lost items should contact the Guest Relations Team at the Front Desk. For any losses of significant value please inform us as soon as possible and we will do our utmost to help you find your property. If a Resident suspects something was stolen, the Management Team will contact the local police, who will do an investigation. Our Guest Relations Team will assist the Resident and inform the findings of the police investigation.

Items found in any of the buildings or on site should be turned in to the Guest Relations Team at the Reception.

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MAINTENANCE SERVICES

• Air conditioning units maintenance (if spare parts are needed, they are payable by the Resident)
• Fresh water (drinking water) filter change
• Pool cleaning, maintenance and check water PH values twice weekly
• Smart home battery maintenance (batteries are payable by the Resident)
• Fire extinguisher check and maintenance
• Exterior facade maintenance
• Emergency equipment check and maintenance
• Garden maintenance:
  • Three times per week sprinkler, collect dry leaves, tidy up
  • Monthly trimming and cutting of trees, mowing (in rainy season twice monthly)

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MAINTENANCE SERVICES

Maintenance of all living areas and common spaces is the responsibility of the Sansara Maintenance Team. In the event a Resident encounters a situation which requires the Maintenance Team to make a repair, please contact our Guest Relations Team for assistance.

In the event that a situation is deemed an emergency which must be addressed immediately, please inform the Reception by dialing “0” from your IP phone in your unit or contact Sansara Management by mobile phone.

Maintenance repairs included under the monthly fee, according to the Resident Agreement, consist of those repairs which are due to normal conditions of wear and tear within the resident’s living unit. Major appliances, including cook top, refrigerator etc, are also covered.

Other maintenance requests, for example installing additional shelving are available to residents, parts needed will be charged to the Resident at cost. Our Reception Team will be happy to assist you with your requirements.

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MINI MART

At the Black Mountain resort there is a mini mart where you can buy some necessities you may want to purchase during your stay. The Mini Mart is located at the ground floor in the clubhouse building. Our Reception Team will be happy to assist you with transportation by golf cart.

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MOVE-IN PROCESS

Upon arrival at the Sansara Community on the pre-arranged move-in date, all residents should contact the Reception/Front Desk. At this time, residents will meet with the Sansara Guest Relations Team, receive two access cards/tokes for their apartment or villa, and settle all outstanding financial arrangements.

Residents should have a proof of payment for the amount of the monthly maintenance fees for their unit prorated for the number of months remaining in the year.

After completing all of the above, the resident may take occupancy of the living unit and proceed with moving their personal belongings into their unit. A Guest Relations Team member will assist you with the moving-in process.

Great effort has been taken to present a landscaped site for your enjoyment; therefore, we request that you instruct all individuals assisting with your move-in to park all vehicles on paved areas only and not walk across lawns and flowerbeds. Your cooperation and attention to this request will assist the Sansara Team in maintaining an attractively landscaped community.

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NO NUISANCE

Please respect the rights of other residents and persons in the Sansara Community and do not do or allow to do at your home or within the Sansara Community anything which is a nuisance or annoyance or is offensive to anyone occupying any other premises within the Sansara Community, or to any guest or invitee at the Sansara Community or any team member or contractor of the Sansara Team.

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OVERNIGHT VISITOR NOTIFICATION

Sansara encourages all residents to continue their involvement with family and friends after coming to live in our Community. In order to facilitate this need, residents may invite family and friends to stay overnight in their living unit with the understanding that the resident is present in the living unit at the time of such a stay.

In the event that a situation may arise in which we would need to evacuate any area of Sansara, Sansara’s primary concern is for the safety of all residents and visitors. Therefore, for the safety of all residents and their visitors, the Reception should be notified of any overnight visitors. This will facilitate Sansara’s efforts to assist emergency services and make sure Residents and visitors are safely evacuated.

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PARKING

Please do not park or stand a vehicle on any part of the property other than parking areas at your villa or your designated parking space in the parking garage of the apartment buildings unless discussed with Management. This does not prevent residents from stopping to allow passengers to disembark from or enter your vehicle. All vehicles should only be parked in designated areas and in the interests of safety, drivers within the community must obey speed limits and other traffic signs at all times.

Visitor parking spaces are available for use only by visitors, tradespeople, visiting doctors, emergency vehicles or other people visiting the community. These spaces are not to be used by residents or guests staying overnight at your premises.

Team members’ parking spaces are available for use only by authorised team members.

All parking, with the exception of the assigned paid parking places located on the lower level of the apartments or at your villa, is available on a first come basis; therefore, there are no reserved outside parking spaces.

Residents who have selected optional covered parking located on the lower level of the apartments have been assigned a parking space which will be designated on the parking block. No resident may sublet his or her covered parking space to another resident.

Residents living in villas park in their driveways. At no time should vehicles be parked on grass areas. Parking regulations are for automobiles only. Parking of RV’s, boats and other pieces of equipment must be approved by Sansara Management.

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PET GUIDELINES

Sansara is a pet-friendly community and suitable pets are allowed; however, the approval of pets is at the discretion of management giving regard to the wellbeing of the Sansara community.

With the approval of Sansara Management, a Resident may bring pets into the Community. If the pet becomes a nuisance to other residents, at the sole determination of Management, the resident shall be required to remove the pet. The resident agrees that he or she shall properly care for the pet at all times. The resident agrees that if he or she enters the Sansara Community with a pet, he or she will adhere to the guidelines set forth below. If a resident fails to comply with this provision in any way, the pet owner shall be required to remove the pet. The Resident agrees that he or she shall assume financial and any other obligations for any damage or cleaning required that is caused by the pet.

Guidelines:
Dogs, cats, small birds, and fish are permissible pets in the community.

Pets that are passing through common areas must be on a leash at all times.

When dogs or cats are moved through the building, they should be moved from the resident's apartment to the nearest outside exit, always on a leash.

Pets may not be exercised in the corridors of any building and pets living in apartment buildings must be walked in areas away from the building. If there is a question about where the pet can be walked, please contact our Front Desk.

Every dog and cat must be registered with the Management and recorded in our system, which must be kept current. Any changes should be reported to the Management immediately. In addition, the resident must provide written verification annually that the pet has been properly inoculated.

Dogs and cats are required to be "house broken". Pet owners shall be responsible for the immediate clean-up of faeces after the exercise of their dog or cat. Both dog and cat owners must secure pet faeces in sanitary bags and deposit it in designated trash receptacles. When disposing of cat litter, please make sure to use two bags before disposing of it. Cat litter may not be disposed of in the toilet.

Dogs and cats shall be on leashes of no more than 1.5 meter and be under the resident’s control at all times outside the confines of the pet owner's living unit.

At no time are pets allowed to enter the Reception area, the Gym, public toilets, the Pool Bar and pool area as well as the Barbeque area. As some of our Residents or other guests may be afraid of a pet or have allergic reactions, and to exercise proper hygiene practices, these areas are off limits for pets.

*Please do not feed or put food outside for stray cats or dogs that roam the area. Those cats or dogs could be carrying diseases and are not vaccinated. Also, placing food outside draws other animals and rodents to populated areas.

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POOL

Our pool is operated for the enjoyment of the Residents and the community. The pool is open from 8 am to 7 pm. The pool will closed in the event of inclement weather.

Pool towels are not given out at our poolside so please bring your own. Residents can take visitors to enjoy the pool, as long as visitors are accompanied by a Resident.

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POOL RULES AND REGULATIONS

• The Pool area is open daily from 8 am to 7pm.
• There is no lifeguard on duty, use the pool only if you are a competent swimmer.
• Proper swimwear must be worn when using the swimming pool facilities.
• Do not apply any lotion/cream on the body before entering the pool.
• Taking a shower before entering the pool is mandatory, and it is also advisable to rinse off after leaving the pool.
• Children below 14 years old must be accompanied by and supervised by an adult in swimwear.
• Children swimming with inflated teaching aid need strict supervision by the parents.
• Food and Beverages from outside Sansara are not allowed in the Pool area.
• No Glassware is permitted in the pool area, for safety reasons.
• Use the pool steps to enter and exit the swimming pool to avoid any injury.
• Diving is strictly prohibited as it can lead to injury.
• The lap side of our pool is for swimming, any other fun play is to take place in the other pool areas; please don’t engage in rough or dangerous play and ensure other guests are not disturbed.
• Any person suffering from a known serious medical condition should not use the pool.
• Persons under the influence of alcohol or drugs will not be permitted in the pool area, pool bar or in the surrounding area.
• Spitting, spouting of water, blowing one’s nose in the pool are prohibited.
• Throwing litter in or around the pool area is strictly prohibited.
• Do not wear jewelry or other decorative items while swimming.
• Kindly keep all valuables with you, management cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
• Do not swim when you are hungry, exhausted, overheated and for at least an hour after the meal.
• Please follow the instructions of the staff on duty at all time for your safety.
• Gum chewing is not permitted anywhere in the pool area for health and safety reasons.
• Please walk, do not run in and around the pool area for your own and others’ safety.
• Emergency procedures must be observed by swimmers and they must leave the pool area immediately upon signal or request from the staff.
• Management is not responsible for any loss or damage to any personal property, injury, disability or fatality arising from whatsoever reasons while exercising or playing in the pool area.
• Sansara staff is authorized to demand the guest’s key card or ask details about your room number for verification.
• As there is no Lifeguard on duty, Guests swim at their own risk and the Hotel will not be responsible for any injuries while using the pool facilities.
• These rules and regulations are subject to change any time without notice.

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PROPERTY MAINTENANCE AND SERVICES (included in the compulsory fee)

• 24-hour Security Services: 24-hour security staff on site with off-site perimeter monitoring.
• Air Conditioning maintenance Common Areas: Maintenance of air conditioning units in common area.
• Air Conditioning maintenance Resident Homes: Maintenance (labour only) of air conditioning units in resident homes. Lessee(s) is responsible for cost of any parts required.
• Building Insurance: All risks for all buildings including resident homes, third party liability, professional indemnity, workers compensation, personal property for common areas. Lessee(s) is responsible for third party and personal property within resident’s homes.
• Common Area Cleaning: Regular cleaning of all interior and exterior of common areas.
• Common Area Electricity: Supply and usage for all common areas.
• Common Area Water: Supply and usage for all common areas.
• Communal garden maintenance: Maintenance of common garden areas.
• Community Facilities: Access to extensive community facilities for residents and their guests.
• Emergency Equipment Maintenance: Maintenance of emergency response and egress systems.
• Essential services maintenance: Testing, repair and replacement of essential services equipment such as emergency exit lighting.
• Fire Alarm Monitoring: Maintenance of fire monitoring system and internal equipment.
• Fire equipment maintenance: Maintenance of fire protection and prevention equipment.
• Lift maintenance: Maintenance of lifts in apartment buildings and common areas.
• Maintenance of common areas: General interior and exterior maintenance of common areas.
• Maintenance of Homes Exterior: Maintenance of exterior of resident homes. (Conditions apply)
• Maintenance of Homes Interior: Labour costs of general maintenance in resident homes. Lessee(s) is responsible for the costs of any parts required. (Conditions apply, does not include normal wear-and-tear)
• Property Taxes: Property taxes as charged for communal areas. Lessee(s) is responsible for any applicable taxes on resident’s home.
• Security system maintenance: Maintenance of security systems including CCTV of common areas and apartment buildings.
• Swimming Pool maintenance: Maintenance of swimming pool in common areas

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REIMBURSEMENT FOR REPAIRS

Please reimburse Sansara upon demand the total cost of any repairs or other works carried out by Sansara Team arising from the deliberate or negligent act of yourself, your guests, or invitees.

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RESIDENCE KEYS

Upon move in, each Resident will receive a Sansara digital smart key card or key token.

In order to maintain the maximum security for the personal safety and well-being of each resident and his or her personal belongings, the following Key Procedure has been established. A key card or a key token will be provided to the resident(s) occupying the living accommodation on the day they take occupancy and complete all financial arrangements.

The key card or key token for each apartment and villa will open the entrance door into your unit.

The exterior doors of the apartment buildings will be locked at all times for security reasons. Residents will be able to gain access by using their key card or key token.

The entrance doors of the apartments lift lobby at the car park level will be locked at all times for security reasons. Residents will be able to gain access by using their key card or key token.

The key card or key token for each apartment and villa will also open the Main Entrance gate into Sansara.

The card will also be used to pay for drinks at the Pool Bar that residents consume. The process for using the card is simple: when ordering at the pool bar, the resident’s card will be collected during the payment of the bill at the end of your stay at the pool bar. The server will swipe the card at the server’s station and promptly return the card to the resident. This process will accurately keep track of resident’s bill. All purchases made by residents with the card will be posted on his/her monthly statement.

In the event a Resident has lost their key card or key token, a replacement may be obtained at the Front Desk. If it is not convenient for you to come to the Front Desk, you may contact the Front Desk by phone by dialing “0” from the IP phone in your unit or through our Sansara App. If you are locked out, you will need to come to the Front Desk.

Please note that the cost for replacing a lost key card or key token is THB 400 plus 7% VAT.

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RESTAURANT AND BAR LOCATIONS

Restaurant at Black Mountain Clubhouse:
Located at the Black Mountain Clubhouse
Hours: daily from 6 am to 9 pm

Sansara Pool Bar: located by the main swimming pool, Extension 000
Hours: daily from 11:00 am to 7 pm

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SANSARA CLUB PRIVILEGES

Monthly fees for Sansara Club Privileges All-In Package (optional, only when in residence and if you choose to purchase):

Apartment and villa: THB 8,000 per month (1-month minimum purchase, billed in 15-days cycle).
This price is fixed through to December 2020.

Club Privileges include:

• Unrestricted use of shuttle service to Hua Hin city centre
• Housekeeping service 2 times per week
• Two one-hour massages per week (Thai, oil or foot massage)
• Annual health check-up (with minimum six months purchase of Sansara Club Privileges)
• Airport pickup and transfer to Hua Hin (return trip) twice a year (with minimum six months purchase of Sansara Club Privileges)
• Access to Guest Suites for friends and family (with minimum six (6) months purchase of Sansara Club Privileges): 3 free nights per year and 25% discount on rack rates for remaining days.

Sansara Club Privileges are optional, subject to availability and cannot be accrued.

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SANSARA MANAGEMENT SERVICES (included in the compulsory fee)

• 24-hour Emergency Call Monitoring: 24-hour monitoring of emergency response system by offsite call centre and onsite Sansara care staff.
• Access to range of Sansara social events and activities: Activities programs scheduled and provided by Sansara Team and Residents.
• Accountancy Services: Operations and Resident Management accounting services.
• Audit Fees: Annual audit of accounts for Operating Fund.
• Bank Charges: Bank account charges.
• Guest Relations and Concierge Desk: 24-hour guest relations service.
• Group Admin and Management: Sansara management services including Community General Manager.
• Gymnasium: Maintenance of gymnasium equipment.
• Internet Expenses Common areas: Supply and usage of internet in common areas.
• IT Support Services: Information Technology support services for common areas and staff services.
• Library and Lounge with a range of books, internet access and light reading materials available at the Reception area.
• Licenses and Subscriptions: Regulatory licenses as required by law.
• Lifestyle Team: Management services to provide or facilitate activity programs.
• Resident Activities: Activities program provided by Lifestyle Coordinator.
• Staffing: Operational management and staff services including wages, administration.
• Staff Amenities: Supplies for staff only areas such as rest rooms, change rooms, canteen.
• Stationery, Postage & Printing: for administration and resident management services.
• Subscriptions & Publications in Common Areas: Print, online and television subscriptions for common areas and staff services.
• Scheduled shuttle service to Hua Hin City: Provision and maintenance of mini-van and scheduled services to Hua Hin.
• Shuttle service to Black Mountain Golf Club: Provision and maintenance of vehicles and services to Black Mountain Golf Club.
• Telephone Expenses: Supply and usage of telephony services for common areas and staff.
• Waste Disposal: Disposal and collection services of general, recycling and green waste.
• Wi-Fi in Common Areas: Free Wi-Fi in selected common areas.

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SECURITY OF LOCKS, DOORS, WINDOWS

Please do not fit any chains or bolts on any external doors to the premises as they may prevent access in case of an emergency.

Please notify Sansara Management if any locks need to be changed on the premises. The community utilizes a digital access system and the Management must retain access in case of emergency.

Please do not interfere with any self-closing mechanism of exterior doors in the community which are designed to maintain security.

Please ensure that all windows, doors and other openings at your premises are closed and securely fastened when your premises is not occupied.

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SECURITY SERVICE

The Sansara Team always places the security, safety, and well-being of our residents as a primary concern in developing and maintaining services and care for our residents. In order to develop a secure and safe environment, Sansara has contracted Securitas security guards who monitor and patrol all buildings and areas of Sansara. Also, the Sansara Management Team is on-call 24 hours a day, seven days a week, to address any safety or security situations which require corrective action.

In the event a Resident observes any unauthorized individual or suspicious situation, they should contact the Reception by dialing “0” and give their name, report the time, location, and description of the incident and any individual associated with the situation. The Sansara Team will notify our Security Personnel on duty and provide them with the necessary information to address the situation appropriately.

Sansara has an alarm notification system which is designed to alarm our Team should a fire pull station, smoke detector or heat detector system be activated. In the case that one of the systems is activated, appropriate staff will respond.

Sansara has an extensive Closed-Circuit TV system that monitors all public areas 24/7. The monitored public areas include the parking garages and corridors of each apartment building.

In addition, Sansara has an infra-red perimeter control system that monitors all non-gated boundaries of Sansara. This system is monitored 24/7 by Securitas company.

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SERVICES FEES

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SHUTTLE BUS

For the convenience of our residents, Sansara provides a shuttle service into Hua Hin city centre.

This schedule is a preliminary one, according to what we expect will be suitable times for most Sansara Residents’ needs. We will monitor usage and get Resident’s feedback in order to optimise the schedule.

Likewise, the drop-off locations in Hua Hin City Centre may be adapted based on Residents usage and feedback.

1.  Hua Hin drop-off locations:

• Bell Tower (by the temple on Petkasem Road)
• Main Road leading to the beach (near Centara Resort and Hilton Hotel)
• Cicada Night Market
• Blue Port Shopping Mall
• Market Village

2. Estimate time to drop-off location:

Please note these timings are approximations and can vary significantly according to the time of day and traffic situation.

• To Bell Tower: estimated 20 minutes from departure
• Main Road leading to the beach: estimated 30 minutes from departure
• Cicada Night Market: estimated 40 minutes from departure
• Blue Port Shopping Mall: estimated 45 minutes from departure
• Market Village: estimated 55 minutes from departure

3. Departure times:

• 9 am: From Sansara to Hua Hin City Centre drop-off locations
• 12 noon: From Sansara to Hua Hin City Centre drop-off locations
• 6 pm: From Sansara to Hua Hin City Centre drop-off locations
• 11 pm: From Sansara to Hua Hin City Centre drop-off locations

Sansara’s golf cart will take Residents to the Black Mountain Club House, where great food, drinks and a mini mart are available.

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SMOKING GUIDELINES

Smoking is only permitted in the indicated smoking zones.

All Sansara Guest Suites are smoking-free, it is only permitted to smoke on the terrace, and we want to ask you to please keep the terrace door shut so the smoke doesn’t enter the apartment. Many people are very sensitive to smoke and once the smell is inside, it is impossible to remove.

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SOLICITATION

Sansara has established a no solicitation policy. Outside businesses and vendors are not permitted to solicit to Residents of Sansara. If a door to door salesman should come to your door selling something, you should inform that person that solicitation is not permitted on our grounds and contact the Front Desk to report, and if he or she has any questions, he or she should be directed to the Front Desk.

As in any situation if you feel that the person appears suspicious or has an intention of causing harm, please contact the Front Desk who will notify Security.

If you receive a call or an e-mail asking you to verify some information, do not give out any information over the phone or on-line. Also be wary of anyone on the phone asking you to wire money to help them out. Scammers will try anything to convince you to send them money. Never give out your social security number, bank card number, etc.

If you ever have concerns or want advice on whether or not something may be a scam, please feel free to contact the Management for assistance.

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TENNIS COURTS

Tennis Courts are available near the Black Mountain Club House, our Guest Relations Team will be happy to make a booking for you.

Two macadam tennis courts are located near the Black Mountain Club House. Please contact Guest Relations to book your tennis court. We recommend you to book at least two days in advance to avoid disappointment. Fees apply.

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TIME AWAY FROM SANSARA

If you are traveling will be away for at least two weeks, we encourage you to take advantage of the option to have our Maintenance Team perform the following tasks at your home:

• Close off the main water supply valve
• Place ice maker in off position
• Turn off water heater (and softener if applicable)

If you would like to have this service provided at your home for a prolonged period (two weeks or longer), please inform our Reception and mention your expected date of return. With that information, our Maintenance Team can make sure everything is operating for your return.

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TIPPING AND GRATUITIES

Sansara assures that all residents receive equal service, regardless of their financial position. If you want to express your appreciation of a Sansara Team member’s service, tipping is allowed and customary in Thailand, but please exercise good judgement. Another way to show your appreciation is to ask our Front Desk for a “Team Member Service Recommendation” form, which will ensure their efforts are duly noted and appreciated by Sansara Management.

Employees will politely decline to accept gifts of goods or gift certificates.

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TRASH REMOVAL - APARTMENTS

Please place regular household trash in the bins provided in the Trash Room nearest your apartment. Utilize the recyclable bin in the Trash Room for recyclable items, such as tin, glass, and plastic drink containers.

NOTE: All items should be rinsed thoroughly before being placed in recycle bins.
DO NOT PUT OIL CANS, TIN FOIL, STYROFOAM, OR AEROSOL CANS INTO RECYCLING BINS.

Shoe boxes, and cereal boxes should be put in the trash.

Pet litter must be placed in a plastic bag, closed, and put in the bin with regular household trash. Pet litter should never be flushed down the toilet.

Please keep trash container lids closed at all times.

Please wait for the Housekeeping Staff to return the bins back to the Trash Room after emptying, do not place items on the Trash Room floor.

SPECIAL PRECAUTIONS

Residents who use syringes to administer insulin or any other medication should dispose of the syringes by placing them in a container, place the lid on the container, seal the lid with heavy tape to prevent spillage, and place the container in the Trash Room on the floor next to the regular trash containers. Housekeeping will dispose of these containers safely as infectious waste.

Separate battery containers for batteries used in flashlights, hearing aids, etc. are provided in each trash room.

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TRASH REMOVAL - VILLAS

Regular household trash should be placed in sealed garbage bags and put in the garbage bins at your disposal.

Recyclable items, such as glass, aluminium, metal cans, and plastic beverage containers, should be placed in the recycle bins provided to you.

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UNRASONABLE DEMANDS

Please refrain from making any unreasonable demands of or harass or intimidate the Sansara Team or any team member or other persons engaged by Sansara in rendering the Services.

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USE OF COMMON AREAS

Please comply with any signs or instructions regarding safety regulations and hours of use of common areas and facilities.

Please do not cover, obstruct or permit the covering or obstruction of any part of the common areas or facilities.

Please ensure that you, your guests and visitors are appropriately dressed at all times when using common areas or common facilities.

Please consult Sansara Management for approval if you need to receive any bulk items of furniture or goods at your premises or common areas.

Please take care that no article or substance is thrown or falls from your premises or common areas and do not place any article or substance which may fall or cause injury or damage upon the sill, ledge or any other part of the premises or the common areas.

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VACATION AWAY FROM THE COMMUNITY

Residents planning to be away from their residence for more than a day should notify the Reception at least one week prior to the vacation if possible, so the Sansara Team is aware of your absence and we can agree on tasks you would like Sansara Team to take care of for you during your absence.

If you are going to be away from Sansara for an extended period of time, Sansara will collect your mail for you.

HOSPITAL STAYS

If you are admitted to a hospital and our Sansara Team was not involved with that admission, please notify someone in the Management.

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VEHICLE WASHING & MAINTENANCE

Residents wishing to wash their vehicles may do so at the designated area.

Villa residents may wash cars in their driveway; however, soaps and detergents should not be washed down storm drains.

Residents performing vehicle maintenance such as changing oil, etc., should dispose of used oil and solvents at local gas stations and should not leave containers of oil in trash containers anywhere in the Community.

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VISITORS AND GUESTS

Please inform our Reception of the arrival of any person other than yourselves (the Residents) intending to stay overnight in your apartment as your guest. The reason is that in the event of an evacuation, management has to make certain everyone has been removed from the premises. The Fire Department and Police Department make this procedure a legal requirement.

Visitors are welcome at any time, there is no need to advise Management in advance. Visitors do not stay overnight.

If you engage any tradesperson to perform work in your apartment or villa, these tradespersons must be instructed to register and obtain an entry permit at the Reception prior to commencing work.

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VOLUNTEER PROGRAM

Volunteer service at Sansara provides opportunities to make new friends, learn new skills, develop new interests and contribute meaningful and significant service to benefit other residents. Prospective volunteers, through a personal interview, will share their time availability, interests, abilities and skills. Every effort is then made to assign volunteers to an area which meets the interests of the volunteer and the needs of the Hua Hin Community.

To pursue volunteer opportunities please contact the Guest Relation Team, there are many organisations in Hua Hin that welcome people to assist with their activities. We hope you will join us in giving back to the community we are part of.

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